FAQs

Placing an Order

What forms of payment do you accept?

We accept the following: Visa, Mastercard, American Express, Discover, PayPal, Apple Pay, and Amazon Pay.

Can I make changes to my order?

We are unable to make changes to or cancel an order once it is in progress. Please follow the return and exchange process after you have received your order.

What shipping methods do you offer?

Economy Shipping, Priority Shipping (2 Day), and Express Shipping (Overnight)

How can I track my order?

Once your order has been shipped, Dog Head Thread will send you a shipping confirmation email and tracking number.

Do you offer gift wrapping?

We no do not offer gift wrapping at this time.

What if my package was stolen?

Stolen packages will need to be claimed with the carrier. Here is UPS claim site. You will need your tracking number. Tracking numbers are sent to the email address supplied at checkout.

Business

How does sizing breakdown?

Please refer to our sizing chart here.

Does Dog Head Thread have a physical store?

We do not have a physical store at this time but we hope to in the future.

Returns and Exchanges

Do you offer returns and exchanges?

Yes, please refer to our returns and exchange policy here.